pek365 Frequently Asked Questions

Visit pek365.net and click the Register button. Fill in your full name, email address, mobile number, and a secure password. You will need to verify your mobile number via OTP. Once basic registration is done, complete the KYC step by uploading your Pakistani CNIC to unlock full deposit and withdrawal access.

pek365 requires a valid government-issued Pakistani CNIC (both front and back) for identity verification. In some cases, a recent utility bill or bank statement showing your address may also be requested. Documents must be clear, unedited photos or scans. KYC is typically reviewed within 24 hours during business days.

On the pek365 login page, click the "Forgot Password" link below the login form. Enter the email address linked to your account and you will receive a password reset link within a few minutes. Check your spam folder if you do not see it. Once reset, use your new password to log in straight away.

No. pek365 strictly allows only one account per player. Duplicate accounts are detected during KYC and payment processing. If a duplicate is found, both accounts may be suspended and any balances forfeited as per the Terms and Conditions. If you have accidentally created two accounts, contact [email protected] immediately to resolve the situation.

Email [email protected] with your account email and a written request to close your account. Your remaining real-money balance will be returned to your original payment method before closure. Note that if you are closing due to problem gambling concerns, a self-exclusion may be a more appropriate option — our support team can walk you through both choices.

Log in to pek365, navigate to the Cashier section, and select JazzCash as your deposit method. Enter the amount in PKR you wish to deposit, confirm your registered JazzCash mobile number, and approve the transaction via your JazzCash app or USSD prompt. Deposits via JazzCash are credited to your pek365 account instantly in most cases.

The minimum deposit on pek365 varies slightly by payment method. For JazzCash and EasyPaisa, the minimum is Rs 500. For HBL, UBL, and Meezan Bank transfers, the minimum is Rs 1,000. Visa and Mastercard card deposits have a minimum of Rs 1,500. These thresholds are set to cover transaction fees and ensure a meaningful gaming experience from the outset.

JazzCash withdrawals from pek365 are typically processed within 1 to 4 hours once your account is fully verified and the withdrawal is approved by our payments team. During peak hours or Pakistani public holidays, processing may take up to 24 hours. There are no fees charged by pek365 on standard JazzCash withdrawals, though your mobile wallet provider's own limits may apply.

Yes. pek365 supports withdrawals directly to your EasyPaisa mobile account. The minimum withdrawal via EasyPaisa is Rs 500 and the maximum per transaction is Rs 50,000. Your EasyPaisa number must match the phone number registered on your pek365 account. Ensure your EasyPaisa account is active and not temporarily restricted before submitting a withdrawal request.

pek365 does not charge platform-side fees on standard deposits or withdrawals. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) may apply their own transaction or service charges. Visa and Mastercard transactions may attract a small cross-border processing fee depending on your card issuer. We recommend checking with your provider before transacting.

Bank transfer withdrawals to HBL, UBL, or Meezan Bank from pek365 typically take 1 to 3 business days after approval by our payments team. Approval itself usually happens within 24 hours. Transfers initiated on weekends or Pakistani public holidays are queued and processed on the next working day. Always ensure your IBAN and account name on pek365 match your bank records exactly to avoid delays.

pek365 offers a wide selection of slot games from leading providers, including classic 3-reel slots, modern 5-reel video slots, and jackpot slots with large prize pools. Popular titles include high-volatility options for big-win hunters and low-volatility picks for longer, steadier sessions. New slots are added regularly. Visit the Slot section on pek365 to browse the full library and filter by provider or feature type.

Yes. pek365 is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply visit pek365.net in your phone's browser for the full gaming experience. All games, the cashier, live casino, and cricket betting sections work smoothly on mobile, even on mid-range smartphones commonly used across Karachi, Lahore, and Islamabad.

pek365 offers pre-match and live in-play cricket betting on international matches, PSL fixtures, bilateral series, and major tournaments. You can bet on match winners, top batsmen, total runs, wickets, and dozens of other markets. Simply visit the Cricket section, select a match, choose your market, enter your stake in PKR, and confirm. Live odds update in real time as the match progresses.

Yes. pek365 covers Pakistan Super League matches extensively during the PSL season. You can bet on individual PSL games including match winner, highest scorer, most wickets, powerplay runs, and more. PSL markets open well before each match and live betting is available from the first ball. Odds are competitive and updated in real time throughout each fixture.

RTP varies by game title and provider. Most slot games on pek365 have an RTP between 94% and 97%, which is industry standard. The specific RTP for each game is usually displayed in the game's information or paytable screen — look for the "i" or "Info" button within any slot game. Higher RTP does not guarantee wins in any individual session but reflects long-term statistical return.

New pek365 players can claim a welcome bonus on their first deposit. The bonus is credited automatically to your account once your qualifying deposit clears — no promo code is needed in most cases. The welcome offer includes a deposit match bonus and may include free spins on selected slots. Visit the Promotions page after logging in to see the current welcome offer terms.

Wagering requirements specify how many times you must play through a bonus amount before the resulting winnings can be withdrawn. For example, a 30x wagering requirement on a Rs 1,000 bonus means you need to wager Rs 30,000 in total before cashing out. Wagering requirements and eligible games are detailed in each promotion's individual Terms and Conditions on the pek365 promotions page.

Yes. All pek365 bonuses and free spins carry an expiry period, typically 7 to 30 days from the date they are credited, depending on the specific promotion. If wagering requirements are not met within the expiry window, the bonus and any associated winnings are forfeited automatically. Always check the validity period displayed in your Bonus Wallet section before you start playing.

Yes. pek365 rewards regular players through a tiered loyalty programme. As you wager, you accumulate loyalty points that move you through levels — each higher tier unlocks better reload bonuses, faster withdrawal processing, dedicated account management, and exclusive event invitations. Details of the current loyalty programme tiers and point earn rates are available inside your account under the Rewards section.

The minimum age to register and play on pek365 is 21 years old. This applies to all products — cricket betting, live casino, slots, baccarat, and every other game on the platform. Age is confirmed through mandatory CNIC-based KYC verification. Any account that cannot prove the player is 21 or older is closed immediately and funds are returned in full.

Log in to your account, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. Pick a period — 6 months, 1 year, 2 years, 5 years, or permanent — and confirm. Your account is locked immediately and all marketing stops. Self-exclusion cannot be reversed before the chosen period ends. You can also email [email protected] to request exclusion urgently, 24 hours a day.

Yes. pek365 lets you set daily, weekly, or monthly deposit limits in PKR directly from your account settings under Responsible Gaming. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the higher limit becomes active. This delay is intentional and designed to protect you from impulsive decisions during a gaming session.

If you feel your gambling is causing harm, contact pek365 support at [email protected] and our responsible gaming team will help you activate protective tools immediately — including self-exclusion, deposit limits, and cooling-off periods. We also encourage players to speak with a trusted family member or mental health professional in their city. You are not alone, and reaching out is always the right step.